Thanks for the info! I really appreciate the efficiency and understanding that you've shown in my problem
with the dented file cabinet. I have to say that this is one of the best customer service experiences that
I've come across in a while. You should be commended on a great job. Please feel free to forward this to
your supervisor as I believe you deserve recognition for excellent communication and respect for the customer.
I will always consider Studio RTA for future office furniture. Thanks again and have a great weekend!
Thank you Chris
Dear Microwave-Carts.com,
I would like to take this opportunity to express my appreciation for the excellent customer service we
(especially my wife Katriela) received from Danielle B.
We have placed two orders for furniture with her in the past 3 weeks. It has been a great pleasure to do business
with your company because of her excellent service. Danielle has been very professional, very helpful, and courteous
at all times. Many people are quite hesitant (and with good reason) to purchase large ticket items over the Internet.
however, when you have someone like Danielle B to serve your customers, we feel assured of your company's integrity.
It doesn't matter which business you're in - if you're selling products or selling services- it comes down to
customer service. People shop where they know they will receive topnotch service. Bottom line, businesses
succeed because of customer trust and customer satisfaction. Employees like Danielle B. truly make a difference
in your business success with her integrity and first class customer service.
We will definitely be making future purchases of office furniture from your company ( and I have four offices) because
of Danielle B. And we will definitely be recommending her and your company to our friends and associates.
With my very busy schedule, I don't normally send formal thank you letters. Nevertheless, we were very impressed
with Danielle and would like to acknowledge that. All the best, Dr. Jonathan I
Dear Microwave-Carts.com,
I just received my dining table today from Sun Deliveries. My table is made by Legacy and I just want to say that
you have provided me with the best service/ customer service and delivery I have ever experienced. This was the
first time I ever ordered furniture online and my experience was wonderful. Thank you and Sun Delivery again!
Everything was just wonderful! Denise A. Las Vegas, NV
Hello,
My name is Roxanne and I have recently ordered a 72" Gusdorf TV Stand. I want you to know that I am very pleased
with the fast shipment and the fast, friendly service. I have already received the stand from Fed Ex and I have
already put it together. Thank you for your fast and friendly service and I look forward to doing business with
you in the soon future. I will recommend your website to my friends and family as you have very good prices and
of course friendly and fast service.
Thank you
Good Morning,
"I am writing this morning to inform you about the outstanding customer service that Ms. Ashley D. has been
providing my office for the past few months. I first contacted Ashley in March of this year about an estimate
on office furniture. From the beginning she has been very courteous and professional!!! We are now in the final
stages of our furniture delivery and assembly and Ashley has continued to answer every question and has not
hesitated to "go the extra mile" to make this project run as smooth as possible. She has covered everything
from the simplest desk component to getting me contact information for installers. There is no doubt in my mind
that Ashley is a true asset to your company!!! Thank you very much and have a great day!" Respectfully, N. Hazell
PSD New Orleans
Customer Service,
Since my original email we have recieved new parts to replace defective pieces that were not even requested
by us. We have had to call to request a couple of little things. Every time your staff has been friendly
and efficient and we have recieved the parts as requested in a timely manner. It has now been our experience
that your customer service is top notch. Thank you so much. It has been a pleasure doing business with
a company that backs up it's products. Sincerely Kathleen
Dear Microwave-Carts.com & Staff
"The storage cabinet I ordered arrived today and I've already assembled it.
I'm impressed by your efficiency, your customer service, the availability of
your product at an affordable amount (it's exactly what I was looking for),
and your product. It has been a pleasure.
Please extend my thanks to your employees for being a "class act" and making
my world a little better."
Joe G.
To Whom it May Concern,
I would like to take this opportunity to thank Breetice, one of your customer service representatives. She has
been the most helpful customer service representative I have ever dealt with. I did not want her helpful
services to go unnoticed, so my letter is to let her know that she is appreciated by someone out here.
I called your company concerned about my delivery and Breetice went far beyond her call of duty to help
me get my issue(s) resolved. If all customer service representatives were as pleasant as she, the (internet)
shopping experience would be much better.
I will remember this company for future purchases because
of Breetice. Again, Thank You Wendy J.
Good Afternoon Kyle,
I have just received my order today and would like to express my thanks to you for the kindness and
excellent service I have recieved. I'm sure these are far beyong the call of duty. I will not
hesitate to recommend you to others. Once Again, My Sincere Thanks Mr. Lunt England
Laura,
...you are a doll :) Pleasure to do business with you. Have a great Day! Linda
Ashley,
Thank You for the quick response. Because of your great customer service I have ordered from
iFurn.com again. Again, thanks for your help! Carmen H.
Thank You, Laura
You have been of great assistance and very pleasant to work with - forward this to your boss. Gary F.
Dear Laura,
Than you so much for the wonderful customer service I received when I called on Monday. My package was recieved
today. It is always a great experience when you get good customer service. Seems like it is almost a
lost art these days. Thanks Again! Faith R.
Hi Crystal,
I want you to know you DID help me. That phone number got me to just the person I needed and the
missing parts I needed are on the way.
Please forward this message to your boss. I want him/her to know you are doing a GREAT JOB. You went the
extra step. You didn't have to help me, you could have just ignored my email but instead you gave me just the
info I needed. If you don't want to send the email, please give me your boss' email and I will send it!!! I really appreciate it very much! Marcia W.
Ashley,
I will let you know when the parts arrive. Yes, this has taken a long time, but because of your attention to
customer service, letting me know that you have actively tried to solve the problem and have consistently
followed through, I have been fine waiting for a resolution. Good customer service is hard to find, but
your work on this has reminded me that good customer service is still alive in the business world. Thanks! Joe L.
Dear Madam/Sir,
Many times when we do business with a company we only write when we have trouble. BUT, I would like to tell
you about an employee of yours that is outstanding. My dealings with Karen were most pleasing.
She is kind, warm, honest, up front and just a very sweet person. It was my pleasure doing business
with her. She is a plus to your company. She does her job and does it well. If you give bonuses to your
employees, make her number one, because she is number one. I look forward to doing business again in the future. A Happy Customer, Carmine M.
Laura,
You are just one cool cat! Thanks so much. It is a pleasure working with you! Best Regards Wendy A.
To whom it may concern,
Laura has gone above and beyond customer service as far as I, the customer is concerned. She should
definetly be December's employee of the month. You as a supervisor are very lucky to have her as an
employee. I want to also thank you for allowing Laura to compensate me for this particular situation.
I am a very satisfied customer!! Seasons Greetings Joanne H.
Tracy,
I just wanted to write you to share the excellent experience I have had with your customer service
representative Karen.
I posed several questions to Karen and she was friendly and responsive in all cases. Satisfied Customer J. Piette
Dear, Microwave-Carts.com,
Yesterday I was scheduled to have furniture delivered to my home between 8am and noon. When it had not
arrived, I called the freight company at 12:15pm to see if there was a problem. After all, I was planning
to get to work that afternoon. After leaving messages and getting disconnected a few times, at 1:45pm I finally
put up enough of a fuss to get someone to respond – they told me that I would not be receiving my furniture
that day. Apparently the truck was too large to get into my neighborhood, so they cancelled the delivery for
the day. I was furious. Here I was, already having missed a day of work and would miss a few more hours the
following day for the delivery. That's when I decided to call your customer service.
I spoke with Brandy. She patiently listened to my ranting and assured me that she would look to resolve the
issue. Within several minutes, Brandy called me back to let me know that the furniture would either be
delivered that night or I would be refunded part of the delivery charges. I was feeling better already.
Then, within the hour Brandy called again to let me know that the delivery would be there by 6pm. Now I was
happy. The delivery showed up by 6:30pm, which was fine (better than some time the next morning). Sincerely E. Dahl
Denise,
I recieved the crib, changing table and mattress. We put it all together and it's great. Thank you for the
great customer service. I am very excited about the timing and the product. Thank you Kelly
Dear, Microwave-Carts.com,
I just received my dining table today from Sun Deliveries. My table is made by Legacy and I just want to
say that you have provided me with the best service/ customer service and delivery I have ever experienced.
This was the first time I ever ordered furniture online and my experience was wonderful. Thank you and Sun
Delivery again! Everything was just wonderful!
Denise A. Las Vegas, NV
Dear, Microwave-Carts.com,
I ordered two sets of Pompei Dining Chairs with casters, from your company, and when they arrived I was
delighted with their appearance and quality of workmanship.
I initially ordered the same chairs from a competitor who did not deliver after 4 months! The competitor
charged my credit card the day the order was placed. I have since filed a complaint with the BBB against them.
Your employee, Laura Fox, in the Better Price Match Department, was absolutely wonderful to deal with. I
requested a better price and within 24 hrs Laura came through. Laura followed up by providing me with
tracking numbers. The product arrived quickly by UPS. I am more than thrilled with IFURN.COM and will
tell everyone I know to buy from you. In fact, a friend in New Jersey wants the same chairs! Hats off for
Great Service and Super Employees. Thanks Again.
